mcwex Privacy Policy

Information We Collect

The following types of information may be collected during registration and use of the mcwex platform:

• Identity Information: Full name, date of birth, national ID or passport number (for age verification).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers and transaction history.
• Technical Information: IP address, device type, browser version, operating system, and cookie data.
• Usage Information: Which pages you visited on the site, how long you stayed, which games you played, and your betting history.
• Communication Information: The content of messages sent via live chat or email.

How We Collect Information

We collect your information in the following ways:

• Directly Provided: Information you provide yourself during registration forms, login, deposit, and withdrawal processes.
• Automatic Collection: Technical information is collected automatically through cookies, web beacons, and log files.
• From Third Parties: Relevant information may be collected from payment gateways or identity verification services.

Purpose of Using Information

Collected information is used only for the following lawful purposes:

• For creating, verifying, and managing accounts.
• For processing deposit and withdrawal transactions.
• For age verification to confirm users are 21 years of age.
• For preventing fraud and money laundering.
• For providing customer support services.
• For improving the security and performance of the platform.
• For personalizing the gaming experience according to your preferences.
• For complying with applicable laws and regulations.
• For notifying you about important service updates or promotional offers (subject to your consent).

Data Confidentiality and Security

mcwex adopts industry-standard technical and administrative measures to protect your personal information:

• SSL Encryption: All data transfers are secured through 256-bit SSL encryption.
• Secure Servers: Your information is stored on servers protected by firewalls and access control systems.
• Limited Access: Only authorized personnel can access your information, and they are bound by confidentiality agreements.
• Regular Audits: System security is regularly tested and reviewed.
• Password Hashing: Your password is never stored directly; advanced hashing algorithms are used.

Please keep in mind — complete security on the internet cannot be guaranteed. So always keep your password and login credentials private.

Sharing Information with Third Parties

mcwex does not sell your personal information. However, information may be shared in the following limited circumstances:

• Payment Processing: Information necessary to complete transactions through bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment providers.
• Identity Verification: Specific information may be shared with trusted verification services to confirm age and identity.
• Legal Obligations: Information may be provided in compliance with court orders or lawful requests from government authorities.
• Fraud Prevention: Limited information may be shared with security partners to prevent fraudulent activity.
• Business Succession: In the event of a business sale or merger, information may be transferred to the new owner — you will be notified in advance in such cases.

All third parties are contractually bound to comply with our privacy standards and may use your information only for specified purposes.

Cookie Policy

The mcwex website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences, language, and settings.
• Analytical Cookies: Help improve the service by reviewing how the site is used.
• Marketing Cookies: For showing relevant offers based on your preferences (subject to your consent).

You can control or disable most cookies through your browser settings. However, disabling some essential cookies may disrupt site services.

Data Retention Period

We retain your personal information for as long as:

• Your account remains active.
• It is needed to provide the service.
• It is required to meet legal obligations (generally at least 5 years after account closure).
• It is needed for dispute resolution or legal claims.

After the specified period has passed, information is securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your information in certain circumstances.
• Right to Restrict Processing: You may request to limit the processing of your information in certain circumstances.
• Right to Withdraw Marketing Consent: You may request to opt out of promotional communications at any time.
• Right to Lodge a Complaint: If you are dissatisfied with our data handling practices, you may file a complaint with us.

To exercise these rights, email [email protected]. We will aim to respond to your request within 30 business days.

Protection of Minors' Information

mcwex provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If we become aware that information belonging to a person under 21 has been collected by mistake, it will be deleted immediately and the associated account will be closed. If you are aware of any minor's information being held by us, please notify us at [email protected].

Policy Changes and Updates

This privacy policy may be updated from time to time due to technological changes, introduction of new services, or legal requirements. For significant changes, we will:

• Post a notice on the website.
• Notify you at your registered email address (for important changes).
• Update the "Last Updated" date at the top of this page.

If you continue using the site after a change, you will be considered to have accepted the new policy.

International Data Transfers

Although our service is operated from Bangladesh, server infrastructure may be located in various countries. As a result, your information may be transferred and stored internationally. In such cases, we ensure that:

• All international data transfers are carried out following high-standard security protocols.
• Appropriate contractual safeguards are in place when transferring data to third countries.
• Wherever your information is held, the protections of this policy apply.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours, 7 days — support available in Bengali.

We commit to resolving your complaint within a maximum of 30 business days. Complex matters may take longer, but we will keep you informed of the progress.